Frequenly Asking Questions


1. Why not allowed smoking in hotels?

It is a regular rule that smoking is not allowed in American Hotels. The majority of guest requests favor a non-smoking hotel environment. The only way to provide this experience is to not allow smoking within the building. Therefore, we have applied this preference throughout our hotels. We do provide designated smoking areas outside the building to accommodate the needs of guests who smoke. For example, Marriott, JW Marriott, The Ritz-Carlton, Renaissance, Courtyard, Residence Inn, SpringHill Suites, Fairfield Inn, TownePlace Suites and Marriott ExecuStay brands are all under a smoke-free policy that there will be a fine if guests smoke inside of the hotels. This policy took effect Oct 16, 2006.

2. Why not allowed adding beds in hotels?

It will against the law since it may cause a potential threat to the fire protection.

3. Why not allowed hanging clothes on fireplugs?

There may be caused damage if guests hang their clothes on fireplugs accidentally. The water will come out from the fireplugs to ruin everything in room.

4. Why tipping is required after be served?

In America, it is a manner to tip housekeeping of hotels or waiters of restaurants after you have been provided services. The percentages of tips are up to different states.

5. Why not allowing taking away properties of hotels?

You will be charged extra fees if guests take away properties of hotels, such as towels, pillow and so on.

6. Why are long-distance phone services and movie bookings of digital TV not free?

Guests will be charged extra fees if guests would like to be provided long-distance phone services or movie bookings of digital TV.

7. What is continental breakfast?

A typical Continental breakfast consists of coffee and milk (often mixed as Cappuccino or latte) or hot chocolate with a variety of sweet cakes such as brioche and pastries such as croissant, often with a sweet jam, cream, or chocolate filling. It is often served with juice. The continental breakfast may also include sliced cold meats, such as salami or ham, and yogurt or cereal. Some countries of Europe, such as The Netherlands and those in Scandinavia, add a bit of fruit and cheese to the bread menu, occasionally even a boiled egg or a little salami.

8. What is full American breakfast?

9. Why there are no standards of hotel classification in America?

In some countries, there is an official body with standard criteria for classifying hotels, for example: China, but in many others there is none, for example USA. Hotels are independently assessed in traditional systems and rest heavily on the facilities provided. Some consider this disadvantageous to smaller hotels whose quality of accommodation could fall into one class but the lack of an item such as an elevator would prevent it from reaching a higher categorization. There have been attempts at unifying the classification system so that it becomes an internationally recognized and reliable standard but large differences exist in the quality of the accommodation and the food within one category of hotel, sometimes even in the same country. In USA, the AAA and their affiliated bodies use diamonds instead of stars to express hotel and restaurant ratings levels.

In China, the hotel ratings are classified into 5 different levels which are 1*,2*,3*,4* and 5*. The lowest level is 1*, however, the highest level is 5*. The Chinese star classification for hotels shows that once the star classification of hotels are higher, the hotels are more luxury.

10. What are six star hotels?

Some members of the hospitality industry have claimed a six star rating for their operation. One example is the Crown Macau, on Taipa Island in the Chinese territory of Macau. Another is the St. Regis Shanghai Hotel in China, The Oriental Bangkok in Thailand. Other examples include the Emirates Palace in Abu Dhabi and the Al Husn Hotel at Shangrila’s Shangri-La Barr Al Jissah Resort and Spa Hotel in Oman. The Palazzo Versace on the Gold Coast in Australia is described by Australian Traveller magazine as meriting “six star” rating though level of rating is not used in Australia. The under development hotel Mansions of the World in Puerto Madero, Buenos Aires has also been announced as a six star hotel project. Seoul Park Hyatt in South Korea is also a six star hotel.

11. What are seven star hotels?

The Burj Al Arab is the only, “seven star” hotel, but several “7-Star” hotels are under construction. These include the Laucala Island in Fiji, Morgan Plaza to be finished in Beijing (China) in March 2008, the Flower of the East under construction in Kish, Iran, The Centaurus Complex under construction in Islamabad, Pakistan and the Pentominium, the Grand Chola in Chennai (India), a complex planned for Metro Manila and The Royalties Castle for Davao City in the Philippines.